Frequently Asked Questions

Everything you need to know about your SIELLA shopping experience.

How can I track the status of my order?

Once your order has been dispatched, you will receive a confirmation email containing a unique tracking number and a link to monitor your package's journey in real-time.

What is SIELLA's return policy?

We offer a 30-day return window for all unworn items with original tags attached. Simply visit our Returns Portal to generate a prepaid shipping label and initiate your refund.

Do you offer international shipping?

Yes, SIELLA ships to over 50 countries worldwide. Shipping costs and delivery timelines vary by destination and are calculated automatically at checkout.

How do I ensure I choose the correct size?

Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements against your favorite fitting garments for the best results.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and flexible 'Buy Now, Pay Later' options through Klarna and Afterpay.

Are your materials sustainably sourced?

SIELLA is committed to ethical fashion. We prioritize organic cotton, recycled polyester, and eco-friendly dyes, working exclusively with factories that meet fair labor standards.